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We understand that sometimes a product just doesn't fit
That's why we offer:
- 30-Day FREE Returns
To be eligible for a refund the products you are returning must be:
- Purchased within the last 30 days
- Unworn, undamaged and unmarked
- In their original condition and
- In the original packaging or shoe box (we consider this part of the item).
For orders that were made before midnight 15/09/2013, the 365-day free return policy still applies.
If you qualify for a return, you are not liable for the postage cost of returning products within Australia or New Zealand via Styletread's nominated courier service. Styletread will pay for a courier within Australia or New Zealand to pick up your return at a location convenient for you.
Earrings cannot be returned due to Australian health and hygiene standards if their sealed packaging has been opened.
Please note that some products other than shoes may have individual return policies as stated in the product description.
If any items are not eligible for a refund we will contact you and return those items to you at your cost. These items will incur a postage charge - $10 for Australian returns and $20 for New Zealand returns.
Tips for trying on your shoes
- Try the shoes on carpet to avoid scratching the soles
- Use a stocking or sock when trying on lighter coloured shoes, especially bridal shoes
How do I return my order?
Go here and follow the instructions on how to return.
I love my order but I bought the wrong size!
We recommend you order the shoe in the correct size as soon as you can so you don't miss out! Then follow the return process to send back the size you don't want.
Once returns are received in our warehouse, our Returns Team will determine whether the product is eligible for a refund. When it is approved, it will be forwarded to the Finance Team for processing.
Our Finance Team will send you an email to let you know that the refund has been processed. Please allow 1-7 business days (varies depending on your financial institution) for the funds to appear in your account.
The refund will be credited back to the same credit card or PayPal account that you paid from.
We reserve the right to decline an item for a refund if:
- The return was made after 30 days
- The products are marked, damaged or show signs of wear
- The products are not returned in their original and undamaged box or packaging.
We will contact you if any items are not eligible for a refund.
If your order included a delivery charge, only the cost of the items returned will be refunded unless the goods were deemed faulty. Please see more about faulty goods here.
Refunds on orders made during discount promotions or with vouchers
Items that were bought during a discount promotion or were bought with a voucher will be refunded for the amount paid for the item i.e. the listed price for that item at time of order less the discount applied.
If a voucher with a minimum spend was used to make an order, please note the following:
- Should the return of an item cause the total value of the non-returned items to be less than the minimum spend of the voucher, you will receive a refund for the item value less the voucher amount. This is because the voucher is no longer eligible to be used on the order as it does not meet the minimum spend requirement.
- Should the total value of the non-returned items be greater than the minimum spend, the voucher will be applied to the remaining total value of the order and you will receive a refund for the item/s returned.
Styletread's Return Policy includes the rights you are entitled to under the Australian Consumer Law.
If you wish to return a faulty good and the purchase was made within the 30-day return period please visit our Returns Page.
If you wish to return a faulty good after the 30-day return period, please contact our Customer Happiness Team on 1300 602 947 (AUS) between 9am and 5pm (Sydney time) or 0800 178 953 (NZ) between 11am and 7pm (NZ time), Monday to Friday (excluding NSW public holidays).
Styletread may request photos of the fault claim prior to approving the return. We may also consult with the supplier or manufacturer to determine if the item is faulty.
If the item is found to be faulty, you will receive a full refund for that item including the delivery charge unless the delivery charge has been previously refunded for that order.
Last updated: 15/09/2013