Frequently Asked Questions

Styletread are pleased to offer FREE standard shipping within Australia for all orders over $65.
Orders under $65 incur a $10 delivery fee.

If you live in Australian metropolitan areas the Standard Delivery time is 2-5 business days. If you live in Australian regional areas the Standard Delivery time is 2-10 business days. Express delivery time is 1-2 business days nationwide. Orders to New Zealand can take up to 10 Business Days to deliver.

We deliver to most addresses within Australia. We do not deliver to Parcel Lockers or Click & Collect locations.

Yes! If you're in New Zealand, simply click 'NZ' at the top right-hand corner of the screen to shop on our New Zealand store or head to www.styletread.co.nz.

Please note: Shipping and return charges differ for each location, please read all supplied information prior to committing to your purchase, or contact our team if you have any questions.

We start processing and packing your order as speedily as possible after you click ‘Place Order’. This helps us to send your goods quickly but this also means that we’re unable to make changes to your order, including delivery address, changing colours and sizes or removing items

Once your online order is dispatched you will receive an email to your nominated email address. This will include your delivery details, tracking number and a link that will allow you to track the status of your delivery. Should this be missing, please check your junk/spam folder in your email.

Authority to leave is preselected at checkout so at the time of delivery, you will not need to be present and your parcel will be left in a safe place if the driver deems it is safe to do so. If you have unticked this option, you will be required to sign for the parcel.

Please note: If unattended or the driver deems the location is not safe to leave the parcel, your order will be delivered to your nearest post office for collection. If this occurs you will receive details from Australia Post with the collection information.

We understand that sometimes a product just isn't quite right, thats why we offer FREE 30 day returns for all orders!

If you wish to receive a refund for your purchase, your item must meet these guidelines:

• Purchased within the last 30 days
• Unworn, undamaged and unmarked
• In the original packaging and shoe box (we consider this part of the item).

If you qualify for a return, you are not liable for the postage cost of returning products within Australia via Styletread's nominated courier service or an Australia Post/Parcelpoint return booked via our Returns Booking page.

Please note that we are unable to facilitate exchanges at this time. If you wish to swap an item for another size, colour or style, we recommend you follow the returns process for the original pruchase, and use the refund returned to your original form of payment to cover the new item.

If any items are not eligible for a refund we will contact you and return those items to you at your cost. These items will incur a postage charge of $10 to all residential addresses across Australia. All efforts will be made to contact you, however, if we do not hear from you within 30 days we reserve the right to dispose of your items.

All eBay returns must be processed by logging into your My Ebay Account here.

Please visit our Returns page and follow the instructions provided.

All eBay returns must be processed by logging into your My Ebay Account here.

Your Web Order Number can be found in two places:

1) At the bottom of your order confirmation email or

2) On the slip sent in your delivery with your order under the heading 'Tax Invoice'. This Order Number can also be used as a reference number when you are contacting customer service.

Depending on your method of delivery, it can take up to 10 working days for your returned goods to arrive at the Styletread warehouse.

Once the goods have been received, they will be evaluated to see if they are eligible for a refund, this process can take 4-6 business days. You will be notified by email if the refund is approved and it will then be processed.

Depending on your banking institution, your refund will appear in your account approximately 1-7 business days after it has been processed.

We reserve the right to decline an item for a refund if the products are marked, damaged, show signs of wear or do not have their original and undamaged packaging. In this instance, we will contact you directly. For more information regarding refunds, please see our Returns Policy.

We understand that sometimes a product just doesn't fit quite right, thats why we offer FREE 30 day returns for all orders!

Some conditions do apply, so check out our Returns page for full details.

Styletread's Returns Policy includes the rights you are entitled to under the Australian Consumer Law.

If you believe your product to be faulty, please contact our Customer Service Team directly and they will help you out.

Styletread may request photos of the fault claim prior to approving the return. We may also consult with the supplier or manufacturer to determine if the item is faulty. If the item is found to be faulty, you will receive a full refund for that item including the delivery charge unless the delivery charge has been previously refunded for that order.

Styletread accepts MasterCard, VISA, AMEX, JCB and Union Pay, as well as PayPal, Afterpay and ApplePay.

You can apply your voucher code at the checkout after you've filled in your details, simply enter the code into the 'Voucher Code' box and click 'Apply'. Each voucher code has unique terms and conditions. If you're having trouble using your voucher please contact our Customer Service team.

Yes! Styletread uses globally accepted best practice electronic and physical security measures and devices to protect your personal data and credit card information from unauthorised access. 

For more information regarding the security of your personal information, please read our Privacy Policy.

PayPal is a payment method for online purchases enabling buyers and purchasers to send and receive money online. PayPal has over 100 million member accounts in over 190 countries. One advantage of using PayPal is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card information to the merchant. For more information, please visit the PayPal website.

AfterPay is a payment method that allows you to pay in quarterly instalments every 2 weeks and receive your goods in the same time as if you had paid in full! For more information, click here.

To place an order, simply select the item you wish to order, add the correct size to your bag and proceed to the checkout.

Unfortunately, due to the fast turnaround of our warehouse, once an order has been placed in the system we are unable to cancel or make any changes. Please see our RETURNS page for information on how to return your order.

The stock on our website is an accurate reflection of the stock we have in our warehouse. 

If the size you want is out of stock, the website will allow you to be notified when it arrives back in stock, simply pop your preferred size and email address in, and we'll let you know when it's available!

Please note: If the item is an already reduced item, we will not be restocking.

On the bottom of every newsletter we send there is an "Unsubscribe" link. Simply click "Unsubscribe" and it's as easy as that. We'll be sorry to see you go, however you can always re-subscribe at any time so you can be the first to know about sales and subscriber-only promotions.

Click 'Log-In' at the top right-hand corner of the screen and click "Register" in the pop-up. Then fill in the Customer Registration form and click "Create Account"