Frequently Asked Questions

Delivery

How much do you charge for delivery?

Australian orders over $65 will be delivered for free. Australian orders under $65 will incur a $10 delivery fee.

When will I receive my order?

If you live in Australian metropolitan areas the delivery time is 2-3 days. If you live in Australian rural areas the delivery time is 4 days.

Do you deliver to anywhere in Australia?

Yes, we deliver to most addresses in Australia! Please note we do not deliver to Parcel Lockers or Click & Collect locations.

Do you deliver internationally?

Yes! If you're in New Zealand, simply click 'NZ' at the top right-hand corner of the screen to shop on our New Zealand store or head to www.styletread.co.nz.

Please note: Shipping and return charges differ for each location, please read all supplied information prior to committing to your purchase, or contact our team if you have any questions.

How do I change the delivery address after I have ordered?

Due to our quick turnaround process, it's important you contact us on 1300 602 947 as soon as you realise there's a mistake. Please note that there is a very small timeframe in which we can request this change. Alternatively, try contacting StarTrack on 13 23 45 to track your order and change your address.

How can I track my order?

You should be contacted within 1 business day via email with a tracking number. You can use this to trace your order on the StarTrack website.

Will I need to be present at my nominated delivery address when my order arrives?

If you have selected Authority to leave you will not need to be present and your parcel will be left if the driver deems it safe to do so. If you have not selected this option you will be required to sign for the parcel.

Please note: If unattended or the driver doesn’t deem the location safe to leave the parcel, your order will be delivered to your nearest post office for collection, please make sure to check via the Australia Post tracking website for the exact location.

Returns

What is Styletread's return policy?

We understand that sometimes a product just doesn't fit, thats why we offer free 30 day returns for all orders.

If you wish to receive a REFUND for your purchase, your item must meet these guidelines:

  • Purchased within the last 30 days
  • Unworn, undamaged and unmarked
  • In their original condition and
  • In the original packaging and shoe box (we consider this part of the item).
  • Styletread does not accept returns after 30 days from the date of purchase.

If you qualify for a return, you are not liable for the postage cost of returning products within Australia or New Zealand via Styletread's nominated courier service or an Australia Post/Parcelpoint return booked via our Returns Booking page.

Please note that we are unable to facilitate exchanges. If you wish to change an item for another size, colour or style, we recommend you make a new purchase and return the original item via our Returns process.

If any items are not eligible for a refund we will contact you and return those items to you at your cost. These items will incur a postage charge - $10 for Australian returns and $15 for New Zealand returns. All efforts will be made to contact you, however, if we do not hear from you within 30 days we reserve the right to dispose of your items.

All eBay returns must be processed by logging into your My Ebay Account here.

How do I return my order?

Please visit our Returns page and follow the instructions provided.

How do I return my eBay order?

All eBay returns must be processed by logging into your My Ebay Account here.

Where do I find my Web Order Number?

Your Web Order Number can be found in two places:

1) At the bottom of your order confirmation email or

2) On the piece of paper found in the box with your order under the heading 'Tax Invoice'.This Web Order Number can also be used as a reference number when you are contacting customer service.

How long does the return process take?

Depending on your method of delivery, it can take up to 10 working days for your returned goods to arrive at the Styletread warehouse.Once the goods have been received, they will be evaluated to see if they are eligible for a refund, this process can take 4-6 business days. You will be notified by email if the refund is approved and it will then be processed by our Finance team. Depending on your banking institution, your refund will appear in your account approximately 1-7 business days after it has been processed.We may decline to offer a refund if the products are marked, damaged, show signs of wear or do not have their original and undamaged packaging. For more information regarding refunds, please see our Returns Policy.

I placed my order using a gift card - will I be refunded?

Did you use a gift card to make your purchase? No problems, we simply reload the refunded amount back onto the gift card you used to make your purchase. If your gift card has expired at the time of your refund, a 30 day extension period is applied.

I placed my order during a sale or promotion - will I be refunded?

Items that were bought during a sale or discount promotion will be refunded for the amount paid for the item i.e. the listed price for that item at time of order less the discount applied.

Can I exchange my shoes if they don’t fit?

Unfortunately we are unable to facilitate exchanges. If you wish to change an item for another size, colour or style, we recommend you return the original item and make a new purchase.

Help! I think my item is faulty!

Styletread's Returns Policy includes the rights you are entitled to under the Australian Consumer Law. If you believe your product to be faulty, please contact our Customer Happiness Team. Styletread may request photos of the fault claim prior to approving the return. We may also consult with the supplier or manufacturer to determine if the item is faulty. If the item is found to be faulty, you will receive a full refund for that item including the delivery charge unless the delivery charge has been previously refunded for that order.

Payment

What forms of payment are accepted?

Styletread accepts MasterCard, VISA, American Express as well as PayPal and AfterPay.

I have a voucher code. How do I apply it?

You can apply your voucher code at the checkout after you've filled in your details, simply enter the code into the 'Voucher Code' box and click 'Apply'. Each voucher code has unique terms and conditions. If you're having trouble using your voucher please contact our Customer Happiness team.

Is it safe to use my credit card on Styletread?

Yes! Styletread understands that the safety of your personal information is extremely important to you. We use globally accepted best practice electronic and physical security measures and devices to protect your personal data and credit card information from unauthorised access.For more information regarding the security of your personal information, please read our Privacy Policy.

What is PayPal?

PayPal is a payment method for online purchases enabling buyers and purchasers to send and receive money online. PayPal has over 100 million member accounts in over 190 countries. One advantage of using PayPal is that it offers faster, safer and easier checkouts and promises to protect customers from revealing their credit card information to the merchant.For more information, please visit the PayPal website.

What is AfterPay?

AfterPay is a payment method that allows you to pay in quarterly instalments every 2 weeks and receive your goods in the same time as if you had paid in full! For more information, click here.

Why does my NZ order show tax?

From 1 December 2019, we will collect GST of 15% on orders to New Zealand due to government policy changes. More information can be found on the New Zealand government customs pages.

General

How do I place an order?

To place an order, simply select the item you wish to order, add the correct size to your bag and proceed to the checkout. Alternatively, you can contact our team to place and order over the phone (via credit card payment only).

The shoes I want aren't available in my size. What now?

The stock on our website is an accurate reflection of the stock we have in our warehouse. Please contact our Customer Happiness team if you'd like to know if, or when, we'll get any additional stock of that particular shoe. 

Please note: If the item is an already reduced item, we will not be restocking.

How do I unsubscribe from your mailing list?

On the bottom of every newsletter we send there is an "Unsubscribe" link. Simply click "Unsubscribe" and it's as easy as that. We'll be sorry to see you go, however you can always re-subscribe at any time so you can be the first to know about sales and subscriber-only promotions.

Do you have any tips for trying on shoes?

We recommend you try the shoes on carpet to avoid scratching the soles and use a stocking or sock when trying on lighter coloured shoes, especially bridal shoes.

I have seen the same product on another site. Do you price match?

We do keep an eye on our competitors’ prices and are in constant communication with our suppliers, however, due to our generous fast delivery and 30-day free return policies; we don’t match the short term price changes of other retailers. We do offer end of season sales, so if you're after a bargain, check out our sale page!

How can I cancel my order?

As we pack all orders soon after they are placed, please contact our Customer Happiness team as soon as possible via phone.

How do I search for a specific brand/style?

You can search the entire product range on site by using the search bar at the top right-hand corner of the screen. Alternatively you can use the filters on the left hand side of the screen when you’re browsing the 'What's New' or 'Women' categories for example. These will allow you to filter items by brand/category/colour/size/material so you can find what you're looking for faster!

How do I create a Styletread account?

Click 'Register' at the top right-hand corner of the screen and enter your details in the fields provided. For more details on how to register, please visit our How to Register & Order page.