Delivery
All domestic orders are delivered via Star Track. All orders can be tracked via the Australia Post website here.
Once your order has been dispatched, you may receive status updates via email or SMS from our delivery partners.
See below delivery timelines for Australian metro and regional.
Christmas Delivery
Online orders should be placed before Tuesday 17th December for Pre-Christmas delivery.
For our New Zealand customers, please ensure your order is placed before Tuesday 10th December for International Pre-Christmas delivery.
Please be aware that some orders may be shipped from different locations and arrive separately. Thank you for your patience.
DESTINATION
DELIVERY TIME
ORDERS UNDER $99
ORDERS OVER $99
Australian Metro
2-5 Business Days
$10
FREE
Australian Regional
2–10 Business Days
$10
FREE
New Zealand
Up to 10 Business Days
$15
$15
Australian Metro
2-5 Business Days
Orders under $99
$10
Orders over $99
FREE
Australian Regional
2–10 Business Days
Orders under $99
$10
Orders over $99
FREE
New Zealand
Up to 10 Business Days
Orders under $65
$15
Orders over $65
SHOEBUCKS MEMBER ONLY*
$15
Not a member - Join today it’s free!
DELIVERY FAQS
What if I am not home when my parcel arrives?
For all deliveries in Australia, authority to leave is preselected at checkout so at the time of delivery, you will not need to be present and your parcel will be left in a safe place if the driver deems it is safe to do so. If you have unticked this option, you will be required to sign for the parcel.
Please note: If unattended or the driver deems the location is not safe to leave the parcel, your order will be delivered to your nearest post office for collection. If this occurs you will receive details from Australia Post with the collection information.
Can I change the delivery address after I have ordered?
Once you have placed your order, we start picking and packing your items as quickly as possible. This helps us to send your goods efficiently but this also means that we’re unable to make changes to your order; including delivery address, changing colours/sizes or removing items.
What is my tracking number?
Once your online order is dispatched, you will receive an email to your nominated email address. This will include your delivery details, tracking number and a link that will allow you to track the status of your delivery. Should this be missing, please check your junk/spam folder or alternatively contact our customer care team and they will be happy to assist.
I have not received all of the items that I had ordered
Orders containing more than one item may be split into multiple parcels. In the event of this occurring, you will receive separate emails from StarTrack with different tracking numbers for each parcel. Please be assured that you will not incur any additional shipping charges.
Do you ship internationally?
Yes! However, we currently only ship to New Zealand. If you are located in New Zealand, simply head to www.styletread.co.nz. Prices are in NZD and shipping is charged at a flat rate of $15, or free for orders over $99.
