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on shoes and accessories
How do I try on shoes at home to ensure I don’t damage them?
There's nothing worse than walking around in shoes that are too large and slip, or too tight that hurt. We want you to find the right size shoes. One of the main advantages of buying online rather than in a shoe store is that you have more than 20 seconds and 10 paces to decide if they are comfy. However, if the shoes show evidence of being worn e.g. scuffed sole, scratched outer material then you won’t be able to return them, so please be careful where and how you try them on.
When trying on shoes to check if they are the right fit, we advise that you try them on a carpeted surface to avoid scratching the soles and, for lighter coloured styles (especially bridal shoes) wear a stocking or sock when trying on your shoes.
How do I try on jewellery and accessories to make sure I am happy with them?
Please take care to examine the item in its packaging before you open it up. You will notice a Styletread sticker attached to the jewellery piece, bag, headwear item etc, or to its sealed packaging. If this sticker is broken or removed then you will not be able to return that item for a refund.
Due to Australian health and hygiene standards earrings cannot be returned if their sealed packaging has been opened.
Some items might have a special Return Policy and this will be described in the product description on the website. Please make sure you are familiar with that policy before you purchase and/or you try it on.